Cx

Receipts are the first support tickets. Customers may not have asked for help yet, but the relationship has begun.

— Dana Lindsay

http://firstround.com/review/the-case-for-startups-to-put-cx-at-their-core/

All great service comes from this feeling of generosity and abundance.

Think of all the examples of great service you’ve encountered. Free refills of coffee. Letting you use the toilets even if you’re not a customer. Extra milk and sugar if you need it. A rep that spends a whole hour with you to help answer all your naive questions.

Contrast it with all of the bad experiences you’ve had. Not letting you use the toilets without making a purchase. Charging an additional 50 cents for extra sauce. Salespeople who don’t give you a minute of their time because you don’t look like big money yet.